Question 1

Money deducted from bank but wallet balance not updated

Accepted Answer

Bank payment gateways occasionally take 5-10 minutes to clear transaction webhooks. Follow these steps for instant reconciliation. 1. Check Transaction Status in UPI / Banking App: Ensure the payment shows 'Successful' with a 12-digit UTR (Unique Transaction Reference) number. 2. Allow 5-10 Minutes for Automated Bank Reconciliation: Our automated webhook system polls bank settlement servers every few minutes. Once confirmed, funds are credited immediately. 3. Refresh Your Profile / Wallet Page: Go to Profile > Wallet Transactions and click 'Refresh' to sync your active ledger. 4. Submit a Quick Ticket with UTR Number: If balance is still not credited after 15 minutes, raise a ticket with your UTR / Bank Reference Number for instant manual credit by our finance team. Tip: UPI payments made via Google Pay, PhonePe, or Paytm have automatic webhook reconciliation and credit fastest.

Question 2

How to use Promo Codes, Recharge Cashback & Bonus Balance

Accepted Answer

Step-by-step instructions on applying discount coupons and how bonus wallet balance works during consultations. 1. Select Recharge Package: Go to Recharge Wallet page and select your desired recharge denomination pack. 2. Apply Coupon Code in Summary Box: Type or select an active promotional code from the available offers list before proceeding to checkout. 3. Instant Bonus Credit: Cashback bonus is credited directly to your AstroGyani wallet immediately upon successful payment confirmation. Tip: First recharge bonus is automatically applied for all new users without requiring any coupon code.

Question 3

International Payments: Paying via USD, EUR, AED, GBP with Stripe & Global Cards

Accepted Answer

Guide for NRI and global seekers paying from outside India with zero currency conversion hurdles. 1. Select International Currency Option: On the recharge page, switch currency to USD, EUR, GBP, or AED based on your country. 2. Pay via Global Credit/Debit Card or PayPal: We accept Visa, Mastercard, American Express, Apple Pay, and PayPal through PCI-DSS Level 1 encrypted gateways. 3. Zero Hidden Forex Markup: Your wallet is credited instantly with exact consultation minutes without hidden overseas markup fees. Tip: Ensure international online transactions are enabled on your card through your banking app.

Question 4

How to view and download GST Invoices & Payment Receipts

Accepted Answer

Step-by-step guide to download official GST tax invoices for recharges, poojas, and AstroMart orders. 1. Open Your Profile: Navigate to your Profile from top navigation and select the 'Wallet & Transactions' tab. 2. Locate the Specific Transaction: Browse through your transaction history to find the relevant recharge or service order. 3. Click 'Download Invoice': Click on the receipt icon or transaction row to download a PDF copy of your GST compliant tax invoice.

Question 5

Wallet Balance Validity & Zero Expiry Policy

Accepted Answer

Understanding your wallet balance security, non-expiry guarantee, and balance transfer terms. 1. Lifetime Balance Validity: Your real money wallet balance never expires. You can use it anytime for chat, call, pooja, or remedies without any time deadline. 2. Promotional Bonus Validity: Certain promotional bonus vouchers carry a 30 to 90 day validity as specified in the promo terms. 3. 100% Fund Protection: Your funds are securely held in escrow and ready for immediate consultation whenever you log in.

Question 6

How the Waitlist Queue works when an Astrologer is busy

Accepted Answer

Understand queue positions, live wait times, and automatic notifications when your turn arrives. 1. Join the Consultation Queue: When an astrologer is in an active session, clicking 'Chat' or 'Call' places you in their priority waiting queue. 2. Real-Time Position Tracking: Your live queue position and estimated wait time will be displayed on screen. 3. Automatic Instant Ring & Notification: As soon as the astrologer becomes free, you will receive an alert popup and ring to enter the chat/call immediately. 4. Auto-Cancel if Unattended: If the astrologer does not accept within 5 minutes, your request is auto-cancelled and you are free to consult another astrologer. Tip: Keep your browser tab or app active to receive the sound alert as soon as the astrologer accepts your session.

Question 7

Chat or Call disconnected unexpectedly (Balance Protection Guarantee)

Accepted Answer

What happens if a consultation drops due to network or technical failure and how auto-pause works. 1. Automated Timer Pause: If either party gets disconnected, the billing timer pauses instantly so you are never charged for dropped minutes. 2. Reconnect Within 2 Minutes: You can click 'Resume Session' from your screen to re-establish the connection seamlessly. 3. Exact Per-Second Billing: Billing is calculated strictly for the exact duration of active communication. Unused wallet funds remain 100% safe in your account. 4. Quality Review Assistance: If a session could not be resumed due to astrologer network issues, raise a support ticket and our quality team will credit a free re-consultation. Tip: You can review complete chat history and remedies anytime from Profile > Consultation History.

Question 8

How to Share Kundli Charts & Birth Details during Live Chat

Accepted Answer

Send your saved horoscope charts, partner Kundlis, or Prashna details directly into the chat room. 1. Open Live Chat Room: When connected with your astrologer, locate the 'Kundli Icon' (🔮) at the bottom toolbar of the chat interface. 2. Select Saved Profile or Add New: Choose from your saved family profiles or quickly enter fresh birth coordinates (Name, Date, Time, Place). 3. Instant Astrological Sync: The astrologer's panel instantly generates the Lagna, Navamsha, and current Mahadasha for instant deep reading. Tip: Adding partner birth details before starting the chat speeds up Kundli matching analysis.

Question 9

How to fix Microphone & Audio permission errors in Browser or App

Accepted Answer

Resolve microphone muted or blocked permissions for seamless audio and video consultations. 1. In Chrome / Edge (Desktop & Mobile): Click the 'Tune / Lock' icon on the left side of the address bar URL, and set 'Microphone' and 'Sound' permissions to 'Allow'. 2. In Apple Safari (iOS & Mac): Go to Settings > Safari > Microphone > select 'Allow'. On Mac, click Safari > Settings for this Website > Microphone > Allow. 3. Reload the Consultation Page: Refresh the browser page and click 'Test Audio' before connecting to the astrologer. Tip: Using wired earphones or Bluetooth headsets provides the clearest audio experience during consultations.

Question 10

Low Bandwidth Mode: Handling Voice Calls on 2G/3G or Weak WiFi

Accepted Answer

How our WebRTC HD voice engine optimizes connectivity during fluctuating mobile network conditions. 1. Automatic Bitrate Compression: AstroGyani's calling system dynamically adjusts audio bitrate between 12kbps to 48kbps to prevent voice dropouts on slow networks. 2. Disable Video if on Cellular Data: If taking a video call on weak mobile data, toggle camera off to switch to crisp voice-only mode. 3. Switch to In-App Chat Backup: You can seamlessly switch to text chat with the same astrologer if voice signal is severely degraded.

Question 11

How to Submit Ratings & Reviews after Consultation

Accepted Answer

Share your honest consultation experience to help fellow seekers find the best astrologers. 1. Review Modal at Session End: As soon as a chat or call ends, a feedback pop-up will appear allowing you to rate 1 to 5 stars. 2. Review from Profile Later: You can also submit your review anytime by going to Profile > Recent Consultations > Click 'Review'. 3. Single Verified Review per Session: To maintain 100% authentic ratings, only genuine consultation sessions are eligible for posting verified reviews.

Question 12

OTP not received on Mobile Number or Email during login

Accepted Answer

Troubleshooting steps if one-time verification password (OTP) is delayed or blocked by telecom operators. 1. Verify Country Code & Number Format: Ensure your mobile number is 10 digits (for India) and international numbers have the correct country code (+1, +44, +971, etc.). 2. Wait for 60 Seconds Resend Timer: Due to telecom operator traffic, SMS delivery may take up to 45 seconds. Wait for the countdown timer to finish before requesting a new OTP. 3. Check SMS Spam Filters / DND: Check your phone's Spam & Blocked messages folder or ensure your SIM has active SMS reception. 4. Try Email Login Alternative: You can also choose 'Login with Email' or 'Google Sign-In' for instant passwordless entry. Tip: Google One-Tap Sign In provides the fastest and most secure login without waiting for SMS OTP.

Question 13

How to edit Date, Time, and Place of Birth in your Profile

Accepted Answer

Ensure accurate astrological readings by updating your precise birth credentials. 1. Open Profile Settings: Click on your name/avatar at top right and select 'Profile Settings'. 2. Update Astrological Parameters: Enter your exact Date of Birth, Birth Time (AM/PM), and Birth City/State in the Kundli Details section. 3. Save Profile: Click 'Save Changes'. All your generated charts, panchang, and future consultations will automatically use these updated coordinates.

Question 14

Data Privacy, 256-bit Encryption & Account Deletion Policy

Accepted Answer

How AstroGyani safeguards your confidential discussions and how to request permanent data deletion. 1. 100% Confidential Discussions: All chats, calls, and birth charts are strictly private between you and your chosen astrologer. 2. Encrypted Data Transmission: We use SSL/TLS 256-bit encryption for all data storage and real-time streaming. 3. Account Deletion Procedure: If you wish to permanently delete your account and associated records, submit a ticket under 'Account Deletion' or email privacy@astrogyani.com. Requests are fulfilled within 48 hours.

Question 15

Customizing Daily Horoscope & Consultation Alert Notifications

Accepted Answer

How to manage browser push notifications, WhatsApp alerts, and daily astrological transits. 1. Navigate to Notification Preferences: Go to Profile > Settings > Notifications. 2. Toggle Specific Astrological Alerts: Enable or disable Daily Rashifal, Panchang reminders, planetary transit alerts, and astrologer online alerts. 3. WhatsApp Alerts Enablement: Opt-in to receive consultation reminders and pooja streaming links directly on your WhatsApp number.

Question 16

What if I do not know my exact Birth Time? (Prashna Kundli)

Accepted Answer

How astrologers use Prashna Kundli, Palmistry, and Prashnavali when birth time is uncertain. 1. Use Prashna Kundli (Horary Astrology): Inform the astrologer that your birth time is unknown. They will cast a 'Prashna Kundli' based on the exact moment and location your question is asked. 2. Provide Approximate Time Range: If you know the general period (e.g. morning, sunset, night), mention it to help narrow down the Lagna (Ascendant). 3. Palmistry & Prashnavali Guidance: You can also share clear photos of your palm or use Tarot / Prashnavali tools for highly accurate guidance. Tip: Prashna Kundli is one of the most powerful and time-tested branches of Vedic astrology when birth records are missing.

Question 17

Understanding Kundli Matching: 36 Gunas, Manglik & Nadi Dosha

Accepted Answer

Learn how Ashtakoot compatibility works and how remedies can neutralize astrological doshas. 1. 36 Gunas Ashtakoot System: Scores above 18/36 indicate good compatibility. Categories include Varna, Vashya, Tara, Yoni, Graha Maitri, Gana, Bhakoot, and Nadi. 2. Manglik Dosha Analysis: Mars (Mangal) in 1st, 2nd, 4th, 7th, 8th, or 12th house creates Manglik influence. Astrologers check for cancellations (Kumbh Vivah, matching partner charts). 3. Nadi & Bhakoot Dosha Remedies: Even if Nadi Dosha exists, expert astrologers assess planetary friendship and suggest specific Maha Mrityunjaya or gemstone remedies to harmonize energies.

Question 18

How to generate and view Free Comprehensive Kundli Online (Lahiri Ephemeris)

Accepted Answer

Explore your full birth chart report with Dasha periods, planetary strengths, and predictions directly on screen. 1. Open Free Kundli Tool: Go to Free Kundli from top menu and enter your Name, Gender, Birth Date, Time, and City. 2. View Vedic Charts & Dasha Timeline: Instantly explore your Lagna Chart, Navamsha (D9), Moon Chart, and Vimshottari Mahadasha sequence. 3. Interactive On-Screen Analysis: Navigate through planetary positions, houses, dosha checks, and gemstone recommendations on-screen.

Question 19

Shani Sade Sati & Dhaiya: Meaning, Phases & Effective Vedic Remedies

Accepted Answer

Understanding the 7.5 year transit of Saturn (Shani Dev) through your Moon Sign and how to alleviate hardship. 1. Identify Your Sade Sati Phase: Sade Sati occurs when Saturn transits 12th, 1st, and 2nd houses from natal Moon. Check whether you are in Rising, Peak, or Setting phase. 2. Daily Hanuman Chalisa & Sundarkand: Reciting Hanuman Chalisa every Tuesday and Saturday neutralizes adverse Saturn vibrations. 3. Saturday Mustard Oil & Shani Mantra: Lighting a mustard oil lamp under a Peepal tree and chanting 'Om Sham Shanaishcharaya Namah' 108 times. 4. Consult Astrologer for Blue Sapphire (Neelam) Eligibility: Never wear Blue Sapphire without precise chart verification; Amethyst or Iron ring (ghode ki naal) are safer universal alternatives. Tip: Sade Sati is a period of spiritual cleansing and career transformation, not merely malefic results.

Question 20

Kaal Sarp & Pitra Dosha: Symptoms, Identification & Shanti Guidance

Accepted Answer

Signs of planetary axis locks between Rahu-Ketu and how authentic Vedic Shanti Poojas resolve delays. 1. Identification of Kaal Sarp Type: Occurs when all 7 planets are hemmed between Rahu and Ketu. Types include Anant, Kulik, Vasuki, Shankhpal, and Sheshnag. 2. Recognizing Common Manifestations: Sudden career obstacles, recurring snake dreams, financial instability, or delayed marriage. 3. Vedic Maha Rudrabhishek & Nag Bali Shanti: Performing Maha Rudrabhishek on Mondays or conducting sacred Shanti rituals at consecrated shrines (Trimbakeshwar / Ujjain).

Question 21

Baby Namkaran by Nakshatra: Finding Auspicious Name Syllables

Accepted Answer

Discover the Vedic Namkaran process to determine lucky starting letters based on Moon's birth constellation. 1. Calculate Moon Nakshatra & Charan (Pada): Each of the 27 Nakshatras has 4 Padas, yielding a specific phoneme/syllable (e.g. Chu, Che, Cho, La for Ashwini). 2. Select Auspicious Meaningful Name: Choose a name starting with the designated syllable to harmonize cosmic resonance with your child's soul journey. 3. Verify Numerological Harmony: Ensure the total name number aligns harmoniously with the child's Mulank (Birth Day) and Bhagyank (Life Path).

Question 22

How to Wear & Energize Astrological Gemstones (Day, Finger, Metal & Mantra)

Accepted Answer

Complete Vedic Pran Pratishtha ritual, auspicious weekday, metal alloy, and Beej Mantra for gemstones. 1. Purification (Panchamrit Snan): Dip the gemstone ring/pendant in raw cow milk, Ganga Jal, honey, curd, and tulsi leaves for 15 minutes. 2. Choose the Auspicious Day & Muhurat: Wear Ruby on Sunday sunrise (Ring finger, Gold), Yellow Sapphire on Thursday morning (Index finger, Gold), Emerald on Wednesday (Little finger, Gold/Silver). 3. Chant the Prescribed Planetary Beej Mantra: Face East and chant the respective Beej Mantra (e.g. 'Om Brim Brihaspataye Namah' for Pukhraj) 108 times. 4. Wear with Pure Intention (Sankalp): Wear the energized gemstone during Shukla Paksha (waxing moon) for maximum spiritual and metaphysical radiance. Tip: Always ensure the gemstone touches the skin underneath the ring setting for optimum crystal energy conduction.

Question 23

Rudraksha Identification, Energization & Daily Care Guide

Accepted Answer

How to test genuine Nepali vs Indonesian beads, 1 to 14 Mukhi benefits, and maintenance rituals. 1. Originality & Lab Certification: Genuine Rudraksha beads exhibit natural deep clefts (Mukhis). All AstroGyani beads include ISO certified X-ray laboratory authenticity reports. 2. Energization with Shiva Mantra: Chant 'Om Namah Shivaya' 108 times on Monday morning after bathing the bead in Ganga Jal and applying sandalwood paste. 3. Daily Care & Oiling: Clean with a soft brush and apply natural mustard or sandalwood oil once a month to prevent dehydration and cracking.

Question 24

Sacred Yantra Installation & Daily Worship Direction (Vastu Guide)

Accepted Answer

Ideal placement for Shree Yantra, Kuber Yantra, and Mahamrityunjaya Yantra in home or office temple. 1. Optimal Direction (East or North-East / Ishan Kon): Place sacred metallic Yantras facing East or North on a clean red or yellow silk cloth. 2. Morning Diya & Dhoop Offering: Light a ghee lamp and offer fresh flowers every morning while chanting the specific deity mantra. 3. Elevate Above Waist Level: Ensure the Yantra is mounted or kept in a clean sanctified altar, never on the floor or near electronics.

Question 25

Tracking AstroMart Orders, Gemstones & 7-Day Replacement Policy

Accepted Answer

Shipping timelines, certified lab reports, and hassle-free replacements for AstroMart remedies. 1. 100% Lab Certified Energized Items: All gemstones, rudrakshas, and yantras come with an authentic government-approved gemological laboratory certificate. 2. Courier Tracking via SMS & Email: Once dispatched via BlueDart/Delhivery, tracking numbers are shared immediately. Orders arrive within 3-7 business days. 3. 7-Day Easy Replacement Guarantee: If your item arrives damaged or incorrect, initiate a replacement within 7 days from Profile > Orders with zero courier charges.

Question 26

How to participate in Live Personalized Sankalp Pooja

Accepted Answer

Complete guide on online pooja booking, video streaming link, Prasad delivery, and Sankalp recording. 1. Book Desired Vedic Pooja: Choose from our sacred poojas (Navgraha Shanti, Rudrabhishek, Mahalakshmi Pooja, etc.) and specify your Gotra & Sankalp wish. 2. Receive Video Link & Muhurat Timing: You will receive the dedicated Google Meet / YouTube Live stream link and scheduled time on your registered WhatsApp and email. 3. Live Virtual Sankalp: Our verified Vedic Pandits recite your name and Gotra during the live ritual. 4. Energized Prasad & Yantra Shipping: Consecrated Prasad, Raksha Sutra, and energized yantra are dispatched to your doorstep within 3-5 days.

Question 27

Gotra & Sankalp Rules: What if you do not know your Gotra?

Accepted Answer

How Vedic pandits perform authentic Sankalp rituals when Gotra records are unavailable. 1. Universal Kashyapa Gotra Rule: In ancient Vedic tradition, if one does not know their ancestral Gotra, the 'Kashyapa Gotra' (कश्यप गोत्र) is invoked, as Sage Kashyapa is revered as the universal progenitor. 2. Include Full Legal & Birth Names: Provide your spoken name, parents' names, and current city of residence for exact cosmic attribution. 3. Mental Attunement (Manasik Sankalp): At the designated Muhurat time, sit quietly facing East for 5 minutes and mentally state your heartfelt wish. Tip: Vedic Pujas performed with pure devotion (Bhakti) bestow 100% spiritual fruition regardless of lost ancestral records.

Question 28

Astrologer Quality Guarantee & Unsatisfactory Consultation Audit

Accepted Answer

Our 100% satisfaction commitment: how our astrological board audits consultations and issues credits. 1. Quality Audit Protocol: AstroGyani maintains strict astrological ethics. If an astrologer is unprofessional, unhelpful, or silent during your session, you are protected by our Quality Guarantee. 2. Submit a Ticket within 24 Hours: Go to Help Center > Raise Support Ticket, select category 'Consultation Quality Issue', and provide your Session ID. 3. Expert Panel Review & Wallet Refund: Our quality team reviews the chat/audio transcript within 4 hours. Upon verification, the full session amount is credited back to your AstroGyani wallet.

Question 29

Standard Refund Timelines across Payment Methods

Accepted Answer

Understand how quickly money returns to your Wallet, UPI, Debit/Credit Card, or NetBanking. 1. AstroGyani Wallet Credit: Instant (Within 5 minutes of ticket resolution). 2. UPI (Google Pay, PhonePe, Paytm): Instant to 24 Hours (Subject to NPCI gateway clearance). 3. Credit / Debit Cards & NetBanking: 3 to 5 Working Days (Depending on your issuing bank's settlement cycle). Tip: Opting for AstroGyani Wallet refund allows you to immediately consult another expert astrologer without waiting for bank clearance.

How can we help you today?

All Topics Guides

Money deducted from bank but wallet balance not updatedBank payment gateways occasionally take 5-10 minutes to clear transaction webhooks. Follow these steps for instant reconciliation.

Money deducted from bank but wallet balance not updated

Check Transaction Status in UPI / Banking App

Allow 5-10 Minutes for Automated Bank Reconciliation

Refresh Your Profile / Wallet Page

Submit a Quick Ticket with UTR Number

How to use Promo Codes, Recharge Cashback & Bonus BalanceStep-by-step instructions on applying discount coupons and how bonus wallet balance works during consultations.

How to use Promo Codes, Recharge Cashback & Bonus Balance

International Payments: Paying via USD, EUR, AED, GBP with Stripe & Global CardsGuide for NRI and global seekers paying from outside India with zero currency conversion hurdles.

International Payments: Paying via USD, EUR, AED, GBP with Stripe & Global Cards

How to view and download GST Invoices & Payment ReceiptsStep-by-step guide to download official GST tax invoices for recharges, poojas, and AstroMart orders.

How to view and download GST Invoices & Payment Receipts

Wallet Balance Validity & Zero Expiry PolicyUnderstanding your wallet balance security, non-expiry guarantee, and balance transfer terms.

Wallet Balance Validity & Zero Expiry Policy

How the Waitlist Queue works when an Astrologer is busyUnderstand queue positions, live wait times, and automatic notifications when your turn arrives.

How the Waitlist Queue works when an Astrologer is busy

Chat or Call disconnected unexpectedly (Balance Protection Guarantee)What happens if a consultation drops due to network or technical failure and how auto-pause works.

Chat or Call disconnected unexpectedly (Balance Protection Guarantee)

How to Share Kundli Charts & Birth Details during Live ChatSend your saved horoscope charts, partner Kundlis, or Prashna details directly into the chat room.

How to Share Kundli Charts & Birth Details during Live Chat

How to fix Microphone & Audio permission errors in Browser or AppResolve microphone muted or blocked permissions for seamless audio and video consultations.

How to fix Microphone & Audio permission errors in Browser or App

Low Bandwidth Mode: Handling Voice Calls on 2G/3G or Weak WiFiHow our WebRTC HD voice engine optimizes connectivity during fluctuating mobile network conditions.

Low Bandwidth Mode: Handling Voice Calls on 2G/3G or Weak WiFi

How to Submit Ratings & Reviews after ConsultationShare your honest consultation experience to help fellow seekers find the best astrologers.

How to Submit Ratings & Reviews after Consultation

OTP not received on Mobile Number or Email during loginTroubleshooting steps if one-time verification password (OTP) is delayed or blocked by telecom operators.

OTP not received on Mobile Number or Email during login

How to edit Date, Time, and Place of Birth in your ProfileEnsure accurate astrological readings by updating your precise birth credentials.

How to edit Date, Time, and Place of Birth in your Profile

Data Privacy, 256-bit Encryption & Account Deletion PolicyHow AstroGyani safeguards your confidential discussions and how to request permanent data deletion.

Data Privacy, 256-bit Encryption & Account Deletion Policy

Customizing Daily Horoscope & Consultation Alert NotificationsHow to manage browser push notifications, WhatsApp alerts, and daily astrological transits.

Customizing Daily Horoscope & Consultation Alert Notifications

What if I do not know my exact Birth Time? (Prashna Kundli)How astrologers use Prashna Kundli, Palmistry, and Prashnavali when birth time is uncertain.

What if I do not know my exact Birth Time? (Prashna Kundli)

Understanding Kundli Matching: 36 Gunas, Manglik & Nadi DoshaLearn how Ashtakoot compatibility works and how remedies can neutralize astrological doshas.

Understanding Kundli Matching: 36 Gunas, Manglik & Nadi Dosha

How to generate and view Free Comprehensive Kundli Online (Lahiri Ephemeris)Explore your full birth chart report with Dasha periods, planetary strengths, and predictions directly on screen.

How to generate and view Free Comprehensive Kundli Online (Lahiri Ephemeris)

Shani Sade Sati & Dhaiya: Meaning, Phases & Effective Vedic RemediesUnderstanding the 7.5 year transit of Saturn (Shani Dev) through your Moon Sign and how to alleviate hardship.

Shani Sade Sati & Dhaiya: Meaning, Phases & Effective Vedic Remedies

Kaal Sarp & Pitra Dosha: Symptoms, Identification & Shanti GuidanceSigns of planetary axis locks between Rahu-Ketu and how authentic Vedic Shanti Poojas resolve delays.

Kaal Sarp & Pitra Dosha: Symptoms, Identification & Shanti Guidance

Baby Namkaran by Nakshatra: Finding Auspicious Name SyllablesDiscover the Vedic Namkaran process to determine lucky starting letters based on Moon's birth constellation.

Baby Namkaran by Nakshatra: Finding Auspicious Name Syllables

How to Wear & Energize Astrological Gemstones (Day, Finger, Metal & Mantra)Complete Vedic Pran Pratishtha ritual, auspicious weekday, metal alloy, and Beej Mantra for gemstones.

How to Wear & Energize Astrological Gemstones (Day, Finger, Metal & Mantra)

Rudraksha Identification, Energization & Daily Care GuideHow to test genuine Nepali vs Indonesian beads, 1 to 14 Mukhi benefits, and maintenance rituals.

Rudraksha Identification, Energization & Daily Care Guide

Sacred Yantra Installation & Daily Worship Direction (Vastu Guide)Ideal placement for Shree Yantra, Kuber Yantra, and Mahamrityunjaya Yantra in home or office temple.

Sacred Yantra Installation & Daily Worship Direction (Vastu Guide)

Tracking AstroMart Orders, Gemstones & 7-Day Replacement PolicyShipping timelines, certified lab reports, and hassle-free replacements for AstroMart remedies.

Tracking AstroMart Orders, Gemstones & 7-Day Replacement Policy

How to participate in Live Personalized Sankalp PoojaComplete guide on online pooja booking, video streaming link, Prasad delivery, and Sankalp recording.

How to participate in Live Personalized Sankalp Pooja

Gotra & Sankalp Rules: What if you do not know your Gotra?How Vedic pandits perform authentic Sankalp rituals when Gotra records are unavailable.

Gotra & Sankalp Rules: What if you do not know your Gotra?

Astrologer Quality Guarantee & Unsatisfactory Consultation AuditOur 100% satisfaction commitment: how our astrological board audits consultations and issues credits.

Astrologer Quality Guarantee & Unsatisfactory Consultation Audit

Standard Refund Timelines across Payment MethodsUnderstand how quickly money returns to your Wallet, UPI, Debit/Credit Card, or NetBanking.

Standard Refund Timelines across Payment Methods

Can't find the solution you're looking for?

Customer Support

How can we help you today?

All Topics Guides

Money deducted from bank but wallet balance not updatedBank payment gateways occasionally take 5-10 minutes to clear transaction webhooks. Follow these steps for instant reconciliation.

Money deducted from bank but wallet balance not updated

Check Transaction Status in UPI / Banking App

Allow 5-10 Minutes for Automated Bank Reconciliation

Refresh Your Profile / Wallet Page

Submit a Quick Ticket with UTR Number

How to use Promo Codes, Recharge Cashback & Bonus BalanceStep-by-step instructions on applying discount coupons and how bonus wallet balance works during consultations.

How to use Promo Codes, Recharge Cashback & Bonus Balance

International Payments: Paying via USD, EUR, AED, GBP with Stripe & Global CardsGuide for NRI and global seekers paying from outside India with zero currency conversion hurdles.

International Payments: Paying via USD, EUR, AED, GBP with Stripe & Global Cards

How to view and download GST Invoices & Payment ReceiptsStep-by-step guide to download official GST tax invoices for recharges, poojas, and AstroMart orders.

How to view and download GST Invoices & Payment Receipts